Mosaic NetworX > Best Practices – Incoming Call Handling

Best Practices – Incoming Call Handling

Best Practices – Incoming Call Handling2019-04-24T19:43:28+00:00

Incoming Call Handling allows you to create a professional experience when customers or potential customers call in to your business. You can direct calls to a specific employee, department and create a customized greeting when your office is open.

  1. Go to the dashboard in CloudPhone and click “Main Number.”
  2. Click “Incoming Call Handling” and select how you would like to be reached during “Open Hours” and “After Hours.”Screenshot of incoming call

Select the way you want your callers to reach you when your office is Open. You have three ways that you can manage Incoming Call Handling:

  1. Virtual Receptionist Only – Virtual Receptionist allows you to add a call routes and greetings. You can build call routes for individual users, devices and user groups. Decide how you want to manage greetings using Text to Speech, uploading your own file, or recording it over the phone.
  2. User and then Virtual Receptionist – When an incoming call occurs, it will first be routed to a specific user. If the user does not pick up, the call will then be routed to the Virtual Receptionist. You can build call routes for individual users, devices and user groups. Decide how you want to manage greetings using Text to Speech, uploading your own file, or recording it over the phone.
  3. User and then a Voicemail Box – When an incoming call occurs, it will first be routed to a specific user. If the user does not pick up, the call will then be routed to a user-created Voicemail.​
“Mosaic helped us get the best priced deal on an aggregate commit, while still keeping some flexibility in our carrier contracts, which was important to us. When we switched from static routing to using BGP, the Mosaic team was helpful at all stages of the process, and the migration went very smoothly. Mosaic has a helpful and technically proficient staff, and I have always had positive and technical communications with them. I highly recommend them.”
Manager of Technical Operations, Storm8
Mosaic NetworX helped us navigate the murky world of data center network providers. We were able to negotiate one deal for two carriers and get a great rate in the process. When it came time to upgrade our connections for higher speeds, Mosaic was there to help us once again. They have gone above and beyond the call of duty to help our company accomplish its goals.
Director, Infrastructure Engineering, Eye-Fi

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