Enable call recordings for all of your inbound calls. Call recording has become a critical business component for SMB’s, Fortune 500 centers and call centers. This has provided enhancement for quality assurance, training and more. Let’s take a look at how that is setup!
Create Inbound Call Recording
- From the CloudPhone toolbar, select Users.
- Once you’re in the Users tab, click on the specific user’s User Features.
- In the User Features tab, select Inbound Call Recording.
- Enable the User Call Recording Settings. Once enabled, select the format of the subsequent audio file, your server URL to receive the file, and how long to record for (at a maximum). You can also record your own personal message or music and upload it in the UI. Save your changes!
“Mosaic helped us get the best priced deal on an aggregate commit, while still keeping some flexibility in our carrier contracts, which was important to us. When we switched from static routing to using BGP, the Mosaic team was helpful at all stages of the process, and the migration went very smoothly. Mosaic has a helpful and technically proficient staff, and I have always had positive and technical communications with them. I highly recommend them.”
“Mosaic NetworX helped us navigate the murky world of data center network providers. We were able to negotiate one deal for two carriers and get a great rate in the process. When it came time to upgrade our connections for higher speeds, Mosaic was there to help us once again. They have gone above and beyond the call of duty to help our company accomplish its goals.”