Mosaic NetworX > White Glove Service

White Glove Service

White Glove Service2019-03-14T20:03:05+00:00

Mosaic NetworX SD-WAN White Glove Service

We usually associate the term “white glove,” with service that goes above and beyond the normal. One that brings everything to the customer and leaves no detail to chance or overlooked.

This perfectionist approach is how Mosaic NetworX describes the way we do business with our customers. By offering an SD-WAN white glove service, we show our customers that we care about getting their network and application delivery infrastructure right, from beginning to end.

Mosaic offers flexible SD-WAN service options that let the customer tailor their SD-WAN according to their business and technical needs. Mosaic offers stand-alone SD-WAN edge products and Mosaic SoftWave SD-WAN as-a-Service. Mosaic’s SD-WAN white glove service is about providing customers with the level of service they require, and then exceeding their expectations.

Mosaic’s stellar white glove SD-WAN service includes an impressive and comprehensive array of business-boosting benefits, including:

  • Fault-tolerant technical WAN design
  • Dedicated pre/post sale engineering support
  • Dedicated project implementation management
  • Professional on-site SD-WAN installation
  • Configuration and activation
  • Pro-active SD-WAN and Internet circuit monitoring and management 24/7/365
  • 100% invoice accuracy with SLA guarantees

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“Mosaic helped us get the best priced deal on an aggregate commit, while still keeping some flexibility in our carrier contracts, which was important to us. When we switched from static routing to using BGP, the Mosaic team was helpful at all stages of the process, and the migration went very smoothly. Mosaic has a helpful and technically proficient staff, and I have always had positive and technical communications with them. I highly recommend them.”
Manager of Technical Operations, Storm8
Mosaic NetworX helped us navigate the murky world of data center network providers. We were able to negotiate one deal for two carriers and get a great rate in the process. When it came time to upgrade our connections for higher speeds, Mosaic was there to help us once again. They have gone above and beyond the call of duty to help our company accomplish its goals.
Director, Infrastructure Engineering, Eye-Fi

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