User Features – Inbound Call Recording
Enable call recordings for all of your inbound calls. Call recording has become a critical business component for SMB’s, Fortune 500 centers and call centers. This has provided enhancement for quality assurance, training and more. Let’s take a look at how that is setup!
Create Inbound Call Recording
- From the CloudPhone toolbar, select Users.
- Once you’re in the Users tab, click on the specific user’s User Features.
- In the User Features tab, select Inbound Call Recording.
- Enable the User Call Recording Settings. Once enabled, select the format of the subsequent audio file, your server URL to receive the file, and how long to record for (at a maximum). You can also record your own personal message or music and upload it in the UI. Save your changes!