User Features – Inbound Call Recording

Enable call recordings for all of your inbound calls. Call recording has become a critical business component for SMB’s, Fortune 500 centers and call centers. This has provided enhancement for quality assurance, training and more. Let’s take a look at how that is setup!

Create Inbound Call Recording

  1. From the CloudPhone toolbar, select Users.
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  3. Once you’re in the Users tab, click on the specific user’s User Features.
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  5. In the User Features tab, select Inbound Call Recording.
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  7. Enable the User Call Recording Settings. Once enabled, select the format of the subsequent audio file, your server URL to receive the file, and how long to record for (at a maximum). You can also record your own personal message or music and upload it in the UI. Save your changes!
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