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Are CIOs an Endangered Species? The Future of IT Administration and Management
There once was an private social network called Yammer. Yammer offered many of the same features as Twitter, like status updates and quick messaging; the difference was that Yammer was targeted for use by businesses to keep employees communicating and working together. The problem was that the sales team at Yammer wasn’t having much luck convincing Vice Presidents and C-Level [...]
Designing Appropriate Compensation Plans for IT Sales Professionals, from Benefits to Bonuses
Whether you build bridges, install cellular transmission towers, or make wedding cakes, if you count on acquiring customers, then your business is a sales business. What you are selling may be a product or service, but the activity of the organization is rooted in getting someone else to give your organization money in exchange for what you offer. That takes [...]
Driving Into the Future: Digital Technology in Automobiles and the Role of the Enterprise
Apple’s recent announcement of CarPlay means that another big-name software and services provider is looking to make inroads on the open road. Microsoft has partnered with Ford and other manufacturers on “Sync,” a system that connects a smart phone via bluetooth to the vehicle’s audio system. The Tesla Model S, winner of many 2013 “Car of the Year Awards,” features [...]
Play Together, Stay Together: Keys to Increasing Technician Loyalty in the Enterprise
“Charlie’s leaving. He got a job as a Level 3 Engineer at Elcom.” The news hit the entire team hard. Charlie had been a lead tech for six years and was like a big brother to the entire group. Anytime there was a question or a challenge in the IT department, Charlie could be counted on to jump in and [...]
Hands-Free IT: 5 Tips for Better Process Automation for Technology Providers
The order came in at 3:42 on a Friday. With the click of a button - "This order is accepted and confirmed" - Jenny started a chain of events within her IT Managed Services provider. By 3:43, the contract and first invoice had been emailed to the client. By 3:44, the new account profile had been set up in the [...]
Open Channels: Improving Sales & Technical Team Communication for Managed Service Providers
Calvin was beyond frustrated. Six months prior, he had taken a job with a small IT managed service provider. The plan was simple: he was responsible for finding new customers to help the company grow. Things had started off well enough, but then quickly eroded to the point where he barely wanted to come to work in the morning. It [...]