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Exceptional Customer Service in the Enterprise Doesn’t Have to Be the Exception
As recently as a decade ago, Dell was the preferred IT hardware provider of many consumers and businesses alike due to the exceptional service provided by the organization. Excellent products and top-notch service both before and after the sale distinguished the company from its competitors and lead to years of rapid growth. But as hardware prices continued to decrease in [...]
Are You Listening to Your Data? Using Business Intelligence Tools in the IT Sector
The amount of data available to businesses today is staggering. Many marketing and sales departments can quantify exactly how many television advertisements or how many cold calls or how many proposals it takes to equal a specific number of customers or revenue. Quite literally, the influx of data available makes many parts of an organization a living, breathing math formula [...]
Moving to a Colocation Facility? Here’s How to Handle Your IT Hardware Relocation
“I can’t find the cable.” Dennis was frustrated. He’d packed the server room himself and the entire team was working over the weekend to move their hardware into a nearby colocation facility. The facility they’d chosen had excellent power and connectivity, as well as on-site engineers ready to help at any time of day. They had leased just the right [...]
Anatomy of a Network Assessment: Retaking Control of Your IT Environment
Larry was planning an entire refresh of his organization’s storage array. Big-name vendors like Dell and EMC were asking for meetings once a week. Bids and proposals were arriving almost daily. Budget dollars for the project were allocated and the company CIO told Larry, the head of in-house IT, that the project was to be completed by the end of [...]
No More Windows XP… Are You Ready? Transitioning from Windows XP to Windows 7 or 8.1
The sign of a great product is when customers and clients refuse to upgrade to the newer version because the “old” version works so well. In technology, nowhere is this more evident than the number of Windows XP licenses still in use today. Despite the release of Windows Vista, Windows 7, and now Windows 8 (and 8.1), an untold number of [...]
6 Steps to a Smoother Move to Your New Colocation Facility
You’ve finally decided that having your on-site server room isn’t a good use of resources. Aside from the expensive A/C bill and the need for on-site technicians, you’ve always been worried that maybe building security isn’t as robust as it should be. And with the tornados that seem all too common in the area, you’ll feel better moving your data, [...]