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The 5 Pillars of a Successful IT Mentorship Program
Developing the talents and skills of technical team members is a never-ending process and should be an important part of your organization. As we’ve discussed before, it can be easy to get immersed in the day-to-day work of supporting clients and networks without realizing the people on your team are likely capable of so much more than you realize. While [...]
Planning for Success: Melding Strategy with IT Tactical Planning
Yesterday we discussed five ways to improve strategic planning for your organization. From setting some guidelines to incorporating the opinions of others, successful strategic planning shouldn’t be an insurmountable challenge for your organization. And once that strategy is set, you need a plan to carry it out in a way that leads to success for your organization and your team-members. [...]
The Forest and the Trees: Separating the Tactical from the Strategic in IT Decision Making
It’s a common refrain among owners of businesses both large and small. Perhaps a conversation they have with themselves or the topic of a breakout session at a conference. It’s the backbone of books and consulting companies and it reaches across sectors, from technology to taxidermy and all points in between: “Are you working in your business or on your [...]
Square Pegs, Round Hole: Qualifying IT Services Prospects
The email from the prospective new client cut right to the chase…. “Dear Levi, When you visited my office I was very impressed with you and the services your company offered. I had no hesitation in committing to your service but I’m beginning to rethink my decision. Even though you came highly recommended by people I trust, I did not [...]
Are Your Prices Too Low? Pricing Strategies for IT Services
Kyle was responsible for selling Cloud Migration Services to clients. Specifically, his company would be contacted when a business wanted to move from their current email provider to a more refined and reputable solution that Kyle’s business sold. At first he sold the service by charging exactly what the competition charged. A few weeks later he moved the price [...]
How Good Are Your Techs? Guidelines for Technical Team Evaluation
Whether your are the CIO of an organization with a large internal IT department or the technical director of a small managed services provider, it is essential that you conduct ongoing and regular technical team evaluations. All too often the process of evaluating technicians is haphazard and informal. This is a disservice to your organization, and the technicians as well. [...]