Skip to content
Viva Las Vegas! Mosaic NetworX at the Channel Partners Conference and Expo
Our travels are nearly complete for a while. After some fun in the sun in Hawaii and a quick trip to Miami, we'll finally head home tomorrow morning for some much needed rest. We've met a lot of amazing people, made some great connections that should lead to mutually beneficial, long-term partnerships, and we leave with zero regrets (except maybe [...]
Six Simple Steps to Generate More IT Referrals
I met Katherine at an IT conference last spring. The conference was focused on virtualization technology and cloud solutions. I was there to learn more about remote desktop solutions and, specifically, suggested best practices for supporting the client's hardware in a VDI environment. Katherine and I began chatting before one session and I asked about her business, and I learned [...]
What Tomorrow Brings: The Future of Managed Services
Only one-quarter of small and medium businesses are working with a managed services provider focused on management, monitoring, and support. Three-quarters of small and medium businesses only engage IT support in the event of an issue where reactive service is called for. In other words, 3 out of 4 SMBs lack internal IT AND ongoing IT support. If you are [...]
Better Customer Care in the Enterprise: Improving IT Communication Skills
“Matthew, I need to see you in the conference room.” Matthew was no fool. The words on his screen from the Help Desk Support Director could only mean one thing. Matthew took a few moments to gather his personal items to make his inevitable exit easier after the meeting was done. Sure enough, he was being laid off after a [...]
See You At the ITExpo 2014!
I admit to feeling a little spoiled! With so much of the country experiencing cold temperatures, snow, and sleet, we’ve had the great fortune of spending the last couple of weeks in much warmer climates. After last week’s PTC conference in Hawaii, this week we get to head to the east coast for the IT Expo! While we are thankful [...]
Ride the Cycle: Hardware Refresh Planning for SMBs
Sean walked into the Talon Industries office prepared for the worst. Talon, a twenty person freight management company, had called Sean’s IT services office on a Saturday in a panic and as luck would have it, Sean was theone who took the call. The server used to host all of Talon’s applications refused to power up and the team was [...]