Careers

Careers2018-09-01T17:56:31+00:00

Join

Our

Team

Mosaic NetworX is a high-growth, SD-WAN as-a-Service company, offering organizations a unique way to deploy highly reliable, agile, and secure application delivery Infrastructure.

As we continue to expand, we are committed to finding the best and brightest minds in the industry. If you thrive in an exciting, fast-paced environment and want to make a difference every day in an industry-leading company, then move your career forward with Mosaic NetworX today.

Mosaic NetworX is an Equal Opportunity Employer.

Positions Currently Available:

To apply, send your resume and cover letter to sales@mosaicnetworx.com

Job Description:

This customer facing position will be responsible for delivering a world-class customer service experience thru a variety of pre and post-sales activities including, but not limited to:

Service Delivery Responsibilities

  • Review orders with Sales, Engineering, and customers.
  • Order submission to Suppliers and proactively manage Suppliers through provisioning milestones i.e., order confirmation, LOA/CFA delivery, FOC notification, DLR, and service activation.
  • Drive internal and external organizations to exceed customer expectations for on-time service delivery.
  • Coordinate between Customers and Suppliers required information, including IP justifications, BGP, DNS, LOAs, etc.
  • Drive Customer expedites and Supplier escalations with consistent, proactive inquiries.
  • Provide full life-cycle support of Customer Installations insuring Customers have complete updated order status information on a proactive and consistent basis.
  • Generate internal and Customer facing reports.
  • Assist internal team members with Customer related inquiries and requests.

Sales Support Responsibilities

  • Provide proactive Customer contact always cognizant of the responsibility of professionally representing Mosaic NetworX as the “Face of Mosaic” to consistently exceed customer’s post-sale expectations.
  • Work with Customers to upgrade and/or renew existing services.
  • Provide active participation in New Product Development (NPD), such as Managed Services.
  • Collaborate with Sales team to maintain current service delivery strategies and educate customers on specialized data network solutions.
  • Become a valued and trusted advocate for every Customer.

Process Engineering Responsibilities

  • Work across functional areas to identify and effectively suggest modification to repetitive and/or redundant processes.
  • Work with functional leaders to refine existing processes or create new processes.
  • Document new process flows and train respective team members.

Desired Skills and Experience

  • Self-starter with ability to effectively work on multiple initiatives at the same time; excellent project management skills.
  • Experience working effectively cross-functionally with proven track record of driving results.
  • Ability to consistently demonstrate world-class customer service skills with a positive outlook that promotes Mosaic Networx mission and expertise.
  • Comprehensive understanding of telecom services and data circuits, i.e., IP assignments, Hosted PBX, SIP trunking, DIDs, etc.
  • Willingness to work flexible hours, including weekends and extended hours.

To apply, send your resume and cover letter to sales@mosaicnetworx.com

To apply, send your resume and cover letter to sales@mosaicnetworx.com

Company Description:

Mosaic NetworX is a rapidly-growing IT Infrastructure services company providing businesses innovative ways to deploy custom network services that decrease complexity and cost while increase performance and capacity. Mosaic NetworX has scaled this industry-leading approach to extend beyond North America to include the regions of Asia-Pac, South America, and Europe.

Job Description:

Mosaic NetworX, a leading IT Infrastructure services company, is seeking a Sales Development Representative (SDR). The SDR role is an entry-level sales/telesales position and is responsible for working closely with the Vice President of Sales to prospect target accounts and develop new sales opportunities. As an integral part of the Sales organization, the SDR will deliver qualified leads to the field sales team for closure.

Duties Include:

  • Making outbound calls to prospective Mosaic NetworX clients
  • Giving high-level solution overview presentations online
  • Scheduling meetings between prospects on Mosaic Networx field sales team
  • Researching leads from the Mosaic NetworX website, following up with them and assigning them to the field
  • sales team.
  • Discovering new leads through internet research and social media monitoring
  • Supporting marketing efforts by assisting in online, direct mail, and other marketing campaigns
  • Engaging with prospects via web chat on the Mosaic NetworX website

Qualifications:

  • Excellent written and spoken English
  • Proficiency with Microsoft Office and internet tools and research
  • Proficiency with social media (LinkedIn Twitter, Facebook, Google+)
  • Energy and desire to make numerous (30+) phone calls daily
  • Ability and aptitude to perform high level demonstrations of the Mosaic NetworX solutions
  • “Hunter” mentality in seeking out new business
  • Ability to build strong personal relationships with prospects, customers, partners, and Mosaic NetworX team
  • members
  • Ability to communicate clearly and effectively in person, through email and via telephone

Advancement Opportunities:

  • The SDR role offers an outstanding career path for the motivated salesperson. Individuals in the SDR role may advance to the Senior Sales Development Representative (SSDR) role based on their performance. The SSDR role offers more ambitious goals along with a richer compensation plan. Advancement opportunities continue for the SSDR who may advance to Sales Development Manager (SDM), responsible for growing the size and sales performance of the SDR team

Compensation:

  • The SDR role will be compensated on a mix of base salary and sales commission

To apply, send your resume and cover letter to sales@mosaicnetworx.com

Are you seeking  to take your skill to the next level and make a real difference? We are always looking for dynamic folks to fill key roles in Operations, Sales and Marketing, and Customer Support. Whether your passion is Product, Operations, or Finance, we want to talk to you.

Send your resume and cover letter to sales@mosaicnetworx.com

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